If SRC, Inc. is arranging and pre-paying shipping for the customer, Restraint Chairs will be shipped by common carrier from our facility at the rates that are published on our website in our shopping cart. Our customer is welcome to arrange prepaid shipping directly. Replacement parts weighing less than 5 pounds are shipped by US Postal Service. Parts weighing more than 5 pounds are shipped by UPS. There is a service charge applied to every parts order to help defray the cost of packaging and postage. For international orders, customers should contact Safety Restraint Chair, Inc. directly. Overnight or express shipping of replacement parts will only occur upon the customers request and at the customers expense.
Safety Restraint Chair Inc. does not rent, sell, lease, or otherwise share personally identifying customer data such as names, addresses, and contact information submitted during web purchases to outside entities, except if and when directed to do so by law enforcement. In the normal course of browsing our website, information such as IP addresses, domain names, geographical location, and the like may be gathered, in the aggregate, by web service providers to help us monitor the usage of our site and improve upon its functions. Credit card information is handled through a third party financial institution and payment gateway for the purposes of completing our transactions, and these parties are certified to uphold financial security standards as required by law. No such information is stored by Safety Restraint Chair Inc.
If your purchase is damaged upon receipt please (1) do NOT accept delivery, or (2) accept the shipment and note the damage on the shipping receipt or Bill of Lading. In either case, please contact SRC, Inc. immediately to discuss the damage.
If SRC, Inc. arranged and prepaid the shipping, we will handle the claim and resolution with the shipping organization. If the customer arranged and prepaid, or if SRC, Inc. arranged the shipping but the customer prepaid shipping, the customer must contact the shipper directly for the claim and resolution of the damage. In most cases, a new product will be shipped to you immediately.
Please contact Safety Restraint Chair for a Return Authorization and instructions on how to return the product.
If you order something in error, or you change your mind on a purchase, Safety Restraint Chair, Inc. will do its best to work with you for remedy of the situation.
Our return policy is simple … (1) the item must be unused, (2) the customer must pay the return postage or shipping, and (3) there will be a 25% restocking fee for any returned item.